Shipping – OHVELVETY - ✨DIY Laser Hair Removal

Shipping

WHEN IS MY ORDER SHIPPING? 

All items are subjected to a processing period before they are shipped. Most orders leave the warehouse within 1-3 business days of payment. You will receive an email when your items have been shipped. 

WHEN WILL I RECEIVE MY ITEM(S)? 

Our flagship item ships from different locations depending on where you're ordering from.  

As of Jan 2019, for US orders, the IPL devices are shipping locally and will arrive in 2-4 days. Including order processing period, you will receive your item within a week.

Orders for the IPL devices to other countries such as UK, Canada, China, Hong Kong and Singapore may be shipped from the US or internationally, thus order may arrive typically in 2-3 weeks, but please allow up to 28 days. 

Shipping to the rest of the world is estimated at 20-40 days delivery time from confirmation of shipment.

For any questions or concerns, please do not hesitate to reach out to us at info@ohvelvety.com.

Please note delivery time may delay around holidays.

IS MY ORDER GUARANTEED? 

Yes! If for some reason you don’t receive your order within the time frame specified above, please send us an email and we’ll check your tracking. If it appears to be lost in transit, we will send a free replacement. If your tracking number shows that the order was delivered, but you claim to not have received it, we will offer a replacement (at our discretion, on a case to case basis).

WHY IS MY TRACKING NUMBER INVALID? 
When shipping items from international suppliers, it takes several days for the tracking numbers to show up as valid in the tracking website. 

WILL MY ITEMS BE SENT IN ONE PACKAGE? 
Products might be sent in separate packages, even if you've specified combined shipping. Please keep this in mind when receiving your products. However, we are trying our best to combine shipments whenever possible. If you have any other questions, send us an email and we will do our best to help you out.